1. General Policy

All refund decisions are subject to the terms of the specific release, product availability, and the status of the order.

2. Before Purchase Completion

If you submit a release request or join the waitlist but have not completed payment, no charge has been made and no refund applies.

3. After Purchase

Once a purchase is completed, refund eligibility will be determined according to the specific order status and applicable law.

Unless otherwise required by law or stated at checkout:

• Orders that have already shipped are generally not refundable except in cases of damage, defect, or fulfillment error.
• Approved refunds, if any, will be issued to the original payment method.

4. Cancellations

If cancellations are allowed for a release, they must be requested before the order enters fulfillment.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect order, contact us promptly with your order information and relevant details.

6. Contact

Refund or cancellation requests can be sent to:

Email: ScarsbyBleu@gmail.com
Brand: Scars By Bleu